What is PureDial Calling Service?
PureDial is a pre-paid phone calling service which allows you to prepay and control your spending by managing your account online. You can call from anywhere in UK to almost anywhere around the world with a superior quality at cheap rates. You can use this service to call from any phone, home, work place, mobile or even from a payphone without the hassle of switching from providers or changing your current service.
How do I register with your service?
Registration is very simple. PureDial is a prepaid service, where you can decide the denomination that you would like to sign up for. First, you have to log on to our website www.puredial.com and get registered with your information or as an alternative you can also call our customer service number and our customer service agent will help you to sign-up. You can start making calls immediately after you sign in.
What do I get from PureDial if I sign up?
PureDial provides you with a unique account number and a unique PIN number that you can use with any touch tone phone. You could even opt for PINLess dialing. Our goal is to provide you with the best rates and best service that you can use with one number from any phone wherever you are.
When will my account get activated?
Activation is immediate for pre-paid services. However our customer service agent will speak to you and confirm the details you have provided for the creation of your account.
What to do to retrieve my PIN or Account details?
Please contact our customer service agents with your information. They will assist with your PIN or provide you with new PIN.
Where is the PureDial service available?
This service is available in all parts of UK. Wherever you are(within UK), you can use this service, provided you are a registered user of this service.
Is there any physical package which I can buy?
No, there won't be any physical package provided to you. Instead of that, we provide you with a PIN number. This is entirely based on the online service which we provide to you in order to save your time and money.
Can I use this service from outside UK?
No, currently you cannot avail this service from outside UK.
Is the service available from all parts of UK?
Yes. This service is available from all parts of UK
Where can I call using this service?
Using this service, you can call all parts of the world from UK.
Can I call within UK using my home account?
Yes. You can also call within UK using this service.
What happens when my balance runs down to 0.00 or is low on credit?
Every time, at the beginning of each call you make with PureDial, you will hear your account balance, and how many minutes are left in your denomination and also you can check your account history online whenever you require.
Can I use the service abroad?
No, currently we are not supporting roaming services.
Is there a minimum fee or connection charge?
With PureDial service, there is no minimum fees. No need to pay other fees or charges. So, no connection, activation or service fees--- there are no hidden charges associated with our service. It is a hassle free service.
Do you charge for all calls that are made?
No, we will charge only for those calls that are connected to your destinations through our service.
Is there any destination limit?
No. There is no destination limit. You can call from anywhere in UK to almost anywhere around the world with a superior quality at cheap rates.
What is PINLess?
PINLess is a feature where your phone or mobile number can be registered with us. So while calling from that number you need not enter your PIN number.
In what increments do you charge your calls?
All calls are charged in one minute increments.
What are your international destination rates?
Please check on the international destination rates on our website or call our customer service number
How many users can use a PIN at a time?
Only single user can use a PIN at a time. If the same PIN is used by the other person, you will hear an engaged tone or a recorded message.
How I will get my money back if top-up fails?
Your top-up amount will be credited back to your account within 3 working days. In case of any difficulty, please contact customer services.
Are your costs inclusive of VAT?
Yes, all our costs include VAT.
Is there an expiry period for the vouchers?
Yes, PureDial has an expiry policy of 180 days for the Deluxe and Ultra vouchers and 90 days for the Starter and Economy vouchers.
Do you charge any fee for online transaction?
We charge a nominal fee of 50 pence per transaction.
